SOME OF MY ABILITIES:

-Telecommunications Engineer.

-Experience with E-Commerce, Marketing & Sales.

-Technical Support on technology.

-Web Development Skills.

-Problem-Solving Skills.

-Customer Support Skills

-MY JOURNEY-

Engineer/Support Specialist (tier1 & tier2)
IPFone | VOIP, softphone | USA, Remote

From Call Centers to Complex Networks: Leveling Up My Tech Support Skills

At Fibex Telecom, I wasn't just your average tech support rep (2019-2023). Sure, I tackled customer inquiries via phone, email, and live chat.
I also wore the hat of a Network Operation Center (NOC) Analyst, diving deep into the world of network troubleshooting. From routing and switching to fiber optics, I tackled complex issues, keeping both networks and customer satisfaction humming. This experience solidified my problem-solving skills and highlighted the power of clear communication in navigating technical situations. Bringing creative thinking into any problem, I am an IT savvy.

SOME DUTIES:

• Troubleshooted and resolved VOIP technical issues, protocols and technologies.

• Provided customer support and resolved issues via email, phone, and social media.

• Technology customer service & technical support expert (IT, Call Center, Remote assistance, Virtual Assistance) related to voice over internet protocol.

• Keeping track of many customers requirements, ticketing and detailing every part of the process.

• Solve problems related to the list of product IPFone offers (WEBEX, email, IP-phones, internet, and more).

-MY JOURNEY-

Customer Service Specialist / Tech-Support & WebDesigner.
Malca Corp. | USA, Remote

My tech support journey began at Malca Corp. (2016-2019). I juggled tasks like managing accounts, translating for clients, and troubleshooting tech issues, blogs and webpages design. This diverse role honed my adaptability and communication skills, while the tech focus sparked a passion I explore further today.

Being a customer service specialist instilled a love for learning and problem-solving. It also showed me the power of clear communication and building strong client relationships – skills that continue to be valuable assets in my current path.

SOME DUTIES:

• Banking: Processed payments, managed accounts, and reconciled statements.

• Web Design.

• Interpreter English/Spanish.

• Sold online products using web platforms and social media.

• Maintained a knowledge base of the evolving product offerings.

• Documented customer interactions.

• Expertise in troubleshooting computer and software issues.

• Ensuring that all payments were made on time.

-MY JOURNEY-

Technical Support Specialist & Online Administrator.
TVDeluxe | IPTV Service | USA, Remote.

Working at TVDeluxe (2023-2024) was like being a tech-savvy chameleon. One moment, I'd be diving into the world of IPTV protocols, resolving technical glitches to keep the streams running smoothly. The next, I'd be switching gears, strategizing and implementing e-commerce marketing campaigns to boost sales. This dynamic role honed my adaptability and allowed me to excel in both technical and customer-facing environments.

SOME DUTIES:

• Troubleshooted and resolved IPTV technical issues, protocols and technologies.

• Sold products online using e-commerce platforms.

• Developed and implemented e-commerce marketing strategies.

• Provided customer support and resolved issues via email, phone, and social media.

• Used payment gateways to process online payments.

• Managed customer relationships using CRM software

-MY JOURNEY-

Engineer/Support Specialist & Tier 1-Tier 2
Fibex Telecom | Fiber Optics - Internet Company

From Call Centers to Complex Networks: Leveling Up My Tech Support Skills

At Fibex Telecom, I wasn't just your average tech support rep (2019-2023). Sure, I tackled customer inquiries via phone, email, and live chat. But I also wore the hat of a Network Operation Center (NOC) Analyst, diving deep into the world of network troubleshooting. From routing and switching to fiber optics, I tackled complex issues, keeping both networks and customer satisfaction humming. This experience solidified my problem-solving skills and highlighted the power of clear communication in navigating technical situations. Bringing creative thinking into any problem, I am at IT savvy.

SOME DUTIES:

• Technology customer service & technical support (IT, Call Center, Remote assistance, Virtual Assistance).

• NOC analyst L1, L2, L3. (network operation center).

• Provided technical support to customers via phone, email, and live chat.

• Familiarity with CRM softwares.

• Skilled at troubleshooting customer inquiries and providing customized solutions.

• Resolved computer and software issues, as well as routing, switching, fiber-optics, and wiring issues.

CONTACT ME:

Get in Touch with G. DeLeon

CONTACT US FOR ALL YOUR TECH NEEDS.

information:
phone: +1 (209) 813-2763
email: gustavoaxn@gmail.com